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RETURNS & REFUND POLICY

Thanks for shopping at bluespatula.com

 

If you are not entirely satisfied with your purchase, we're here to help. 

 

RETURNS

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

 

You have 30 calendar days to return an item from the date you received it. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

 

Your item must be in the original packaging. 

 

For consumer safety and sanitary purposes, used and open Defrosting Plate Boards are considered final, and no returns will be accepted. 

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Refunds will not be issued for damaged, used or opened boxes that are returned.

 

If your return is approved, we will initiate a refund to your original payment method. 

 

You will receive the refund within 3-5 business days, depending on your original payment method's policies. 

 

Returns due to change of mind are subject to restocking fee. The fee is 20% of regular orders and 30% on promotional items. 

 

Blue Spatula does not refund any shipping and handling charges or return shipping cost. 

 

Blue Spatula is not responsible for items lost or damaged during the return. As well, we can not process your refund until all items are received. 

 

SHIPPING

You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are nonrefundable. 

 

CANCELLATION

All orders are processed as soon as the orders are placed. In rare cases if the status of your order is still unfulfilled, we will still be able to process your cancellation request.

  

CONTACT US

If you have any questions on how to return your item to us, contact us at info@bluespatula.com

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